April 2019 Samura Engineering Customer Service and Sales Executive Job Vacancy in Kenya

Samura Engineering Ltd

Customer Service and Sales Executive

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Should have a minimum grade of a C+ in KCSE and in mathematics a C
  • Diploma in sales and marketing
  • Good communication skills
  • Ability to stay calm when customers are stressed or upset.
  • Proficiency in basic computers knowledge.
  • Experience working with customer support.
  • 3 years previous on a similar job

Send your curriculum vitae to admin2@samura.co.ke by 8th April 2019.

Please quote the salary expected and your availability



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